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Lollard Street Newsletter

The Development Team have published the April 2021 Newsletter for Lollard Street and it is available to read here


  • Housing Management Update
  • Digital Life Skills
  • Covid-19 Testing


Your phone drop-in sessions are continuing!

These sessions will give you an opportunity to find out more about our employment and training programmes, arts, crafts, and fitness activities such as yoga, and our monthly wellbeing sessions.

To join, please use the following information: Mondays from 4 to 5 pm. • Join by phone on: 020 3855 6009 • Conference ID: 611 427 723#


HFL Homes Update

This is your update from HFL Homes and our partners Pinnacle Housing Management

Following your Tenants Forum we would first like to thank everyone who attended the Tenants Forum last Wednesday. The meeting was productive, and we were able to talk through cleaning, heating, electricity bills, and the updated Engage portal.

As we advance, we intend to put an estate improvement plan on all areas of life on the estate. We have already targeted the issuing of rent statements where we have confirmed they will be issued regularly to all tenants and that you can check-in at any time via your Engage portal. If you are yet to access the portal or have issues with your log-in, please let us know and reset your account.

Post deliveries on the estate Another area we have seen progress on since last week is regarding your regular mail deliveries. After residents flagged that they had gone weeks without receiving mail, we issued a complaint to Royal Mail, who have confirmed they will action improvements to their service over the next week.

We ask that if you continue to have issues with your mail delivery after the end of next week, you let us know to work together to improve this service on the estate.

Service standards and response times

We are putting together a complete document of all contact details and standard response times across the estate. We are doing this to ensure that residents know what to expect when they contact the housing office about anything to do with life on the estate.

For your immediate reference: All calls should be made to 020 3701 3569, our 24/7 call centre line. The correct officer will follow these up within 24 hours of your call or the next working day if calls are made over the weekend or holidays.

Alternatively, please email Lollard.Street@pinnaclegroup.co.uk and the team will get back to you within three working days.

General information about coronavirus

How can I be tested for Covid-19?

If you have experienced any symptoms of Covid-19 or been exposed to someone who has tested positive, you can request a home test or book a test at your local Covid-19 testing centre here:www.gov.uk/get-coronavirus-test

How can I find out what I need to know about the virus?

The best sources of information about the virus and the current advice are online at the following websites. These are being updated every day.

Health advice from the NHS: www.nhs.uk/conditions/coronavirus-covid-19/

Information on the government’s response; www.gov.uk/government/topical-events/coronavirus-covid-19-uk-government-response

Information on Homes for Lambeth and the virus; www.homesforlambeth.co.uk/

If you do not have access to the internet there are regular updates on all the main TV and radio stations.We hope you are keeping safe and well at present – please do not hesitate to reach out to HFL Homes and Pinnacle for any support you need in this challenging time.

HFL Homes Pinnacle Group Ltd.


Thank you to all residents that joined the Lollard Street Cleaning Consultation on 24 February and the Residents Forum meeting on 3 March. Both meetings were productive and your input and views were very much appreciated.

We are aware of the issues that have been reported regarding the lifts and this is being dealt with urgently.


Lambeth Council’s cabinet has approved our Joint Delivery Plan for 2021/22. The plan highlights the progress we’ve made over the last year:

  • 110 homes in construction
  • Over 200 resident engagement events
  • Identified 47 more homes in addition to the 4842 homes agreed last year, 2067 of which will be affordable homes
  • Employed five interns and nine apprentices, most of whom are from Lambeth


We offer a range of activities for our residents, from yoga sessions to improving your digital skills. For more information, visit engage.homesforlambeth.co.uk/activities. 


We have teamed up with Clear Community Web to offer you a series of presentations designed to help you feel more confident and informed about the internet.

Over the course of the programme we will cover subjects such as your safety online, how to buy online, accessing services, getting better deals and knowing your rights.

These sessions are aimed at residents who are new to the internet or who may want to brush up on their skills and fill in some gaps.

Using the Lambeth Council Website - Pt 1

  • Saturday 17 April at 11 am

Using the Lambeth Council Website - Pt 2

  • Saturday 01 May at 11am

Join the sessions by clicking here 

To join by phone dial: 07507 644 645 Meeting ID: 862 3508 3538


Our yoga sessions are continuing every week. We are running sessions that you can listen to and join in with your phone and others which are on Youtube for you to participate in.

  • Wednesdays at 2 to 3pm (phone / Skype)
  • Saturdays at 12.30pm (live on YouTube)


We want to say a massive thank you to our residents who joined and participated in our Easter Break Activities. It was a pleasure to see you all enjoy yourselves during these challenging times, and we hope to see more of you next time.


Lambeth Council are urging all residents over the age of 11 to take a PCR Covid-19 test within the next week. This is due to the new cases of the South African variant which were found in the borough.

This testing will help to identify any further cases and help limit the potential spread. Nine additional testing sites have now opened across Lambeth and we encourage you to get tested even if you have no symptoms.

For more information click here or call 020 7926 5559. The line is open from 10am to 4pm every day.


Rathbone Society provides support to find training, apprenticeships & jobs for 16 to 24 year olds. In April, they will be launching the Youth Hub for 16 to 24 year olds who are not in education, employment or training.

You will be able to access drop-in sessions and one-to-ones with their team of youth workers at the Old Library, 14-16 Knights Hill, West Norwood, SE27 0HY, with the aim of getting support into training, employment or apprenticeships.

For further information, Whatsapp one of Rathbone’s youth workers on 07539 245822 or email i.adem@rathbonesociety.org.uk.


South London Healthy Homes scheme is a partnership formed to support eligible and low-income households who struggle to heat their homes.

Their team of expert energy advisers will arrange a one-hour phone consultation with residents on energy use. This service helps residents save money and reduce the mental stress of bills.

The scheme is available for all households in Lambeth if they meet one of the following criteria:

  • If they are over 65
  • Are on a low income
  • Have a long-term health condition or disability
  • Or with children under 5

To book a consultation you can: Self-refer for a telephone consultation filling this online form slhh-referral.connectucommunity.com/ Call 0808 1691 779 to arrange a call-back



I’m Steve, the new IT Apprentice at Homes for Lambeth. I focus on providing IT support and training for our staff, including both guides and 1-2-1 training sessions. This can be rewarding when you have helped someone through difficulty and they can get on with their day.

I was made redundant due to COVID-19, so I decided I would use the opportunity to expand my skills by training in IT. I am a Lambeth resident and when I saw this opportunity to work for Homes for Lambeth as well as get my desired qualifications, I knew it was an opportunity I could not let pass.

Apprenticeships are a great way to get into any industry, as they not only give you a qualification but also hands-on experience. I would not only like to be successful in my study but make a positive impact at Homes for Lambeth.

Steve McCready IT Apprentice


David Silvey Homes for Lambeth Resident Engagement Officer Email: david@homesforlambeth.co.uk

Shaheen Mahtabuddin Homes for Lambeth Housing Contracts Manager Phone: 020 4526 9323 Email: shaheen@homesforlambeth.co.uk

Pinnacle – Repairs line (24 hour number) Phone: 020 3701 3569 Engage Portal:lollardstreet.homesforlambeth.co.uk

Sonia Alvarez Pinnacle Housing Manager Phone: 0203 771 0136 Email: sonia.alvarez@pinnaclegroup.co.uk